Frequently Asked Questions

Do you work with distributors?

Our parent company, Hewn Elements, works direct with architects, builders and designers. We also have select channel partners throughout the US depending on the product you would like to purchase.

Can I use Northwestern Spruce or Cedar boards as flooring?

Northwestern Spruce and Cedar boards would not be a good material to use for flooring due to the distressing process used by our production partners, which could lead to splinters from the rough surface. For flooring options, please contact Hewn Elements.


What widths can I choose from?

Widths for flatstock material is specified on an item's specific product page.

What lengths can I get?

Lengths for flatstock material is specified on an item's specific product page.

How long will the color last?

Unsealed products will age and change texture over time depending on the degree to which they are exposed to natural elements such as wind, sunlight and moisture. All unsealed products are designed to age naturally, as real reclaimed barnwood would.

  

Ordering & Shipping Questions

How are your online store purchases shipped?

Samples: Most samples are sent via USPS Priority mail. Some samples (such as stickLAP) are sent via USPS First Class mail. Rush shipping options are automatically shown at checkout when they are available.
Boxes: Online box orders are usually shipped via UPS as a standard shipment. For customers ordering a large quantity of boxes in a single order, we often opt to ship the same quantity of wood via LTL Freight on a pallet, for safer and easier shipping and unloading.

Why haven’t I received my tracking information?

Most of our products are made-to-order in some capacity, and can take 5-7 business days to fulfill. Once we’ve shipped your Hewn Store order, you will receive tracking info from our shipping partner. If you haven’t yet received any tracking information, please check your Spam/Junk folders.

Do you have a minimum order size?

All orders less than 450 sq. feet can be purchased online for your convenience.

Where do you ship?

Currently we can ship anywhere in the U.S. We do not ship internationally at this time.

How quickly can I get my order?

Everything is custom made to order and we typically need between 6-8 weeks depending on the size of the job. We will be offering material on our website from time to time that is already finished if you need something immediately.

Can I order my wood siding with a tongue & groove or shiplap profile?

Yes, we offer several standard milling options you can choose from. Small-quantity Shiplap options are available in our online store in a limited number of wood species and colors. For more colors, species, and options, please contact one of our representatives at (503) 612-0241 to start a custom order.

 

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